As HCPC Registered Clinical Psychologists, we follow the code of conduct set out for us by this regulatory body. As part of this code we adhere closely to our responsibility to ensure safety of clients and the public at all times. If we become concerned about you or others close to you, then we have a duty to take steps to try to increase the level of safety observed. We always endeavour to do this with your full involvement.
Missed appointments and cancellations
We require 72 hours notice to cancel an appointment without charge. Appointments cancelled within 72 hours will be charged at 50% of the full session rate. Appointments cancelled within 12 hours of the start time or missed without notice will be charged at the full rate for that session.
Therapy session content and duration
Free Introductory meeting - We recognise that it can take time to find the right therapist and so we offer a free 30 minute introductory session to enable both you and us to determine if we are the right service for you. We can undertake this 30 minute meeting on the telephone, via SKYPE or FaceTime or face to face in one of our clinic venues.
Assessment sessions - We usually prefer to offer an extended assessment session at the start of therapy. This session is usually 2 hours long but we are happy to break this into two 1 hour sessions if this is easier for you. During this time we will ask many questions about your current problems and your past life experiences, your goals and hopes for the future and other interventions you may have already tried. At the end we will share our initial understanding of your difficulties and discuss the possible treatment options, drawing upon the recommended treatments that might be appropriate and identifying your own personal goals. After the meeting we will write a summary of our discussion and outline the treatment plan and send this to you for your records. You may decide to embark on treatment immediately and book further sessions or you can take time to consider and explore your options.
We also offer extended assessments with a psychological formulation and report for those who have tried many different treatments and feel that gaining a greater understanding of themselves is needed before moving forward into trying to make change. These extended assessments usually take place over 6 to 8 weeks with eight 50 minute face to face meetings scheduled during this period. The report will be sent to you 4 weeks after the final meeting and you will be invited to attend one further session to discuss the report and consider your future needs at this point.
Therapy sessions - These differ in length depending upon the type of therapy undertaken and the activity planned for each session. All trauma interventions will include both lengths of session whilst other interventions are likely to comprise just 50 minute sessions after the initial assessment session.
CBT, IPT and integrative therapy - 50 mins per session
Trauma focused CBT and EMDR - Preparation phase - 50 mins per session
Trauma focused CBT and EMDR - Active phase - 1 hr 20 mins per session
Length of therapy - The research suggests that most depression and anxiety problems can be treated within 12 to 16 sessions but it does depend on how long the problem has been experienced and the other demands and life events that you may be managing at the same time. Problems that started recently are usually treated quite quickly whilst recurrent problems or those that have been experienced for some time may require longer treatment or breaking down into manageable chunks that can be worked on separately. The number of sessions within your treatment plan will be discussed as part of the assessment session.
Psychological Assessment and Therapy Session Fees - Our fees are based upon the type of work that we are providing to you. Fees may be calculated by the number of sessions completed, hours taken to complete the work or by the whole task. We will discuss the fees during your initial enquiry. Our fee scale ranges from £70 to £120 per session/task.
Invoicing and fee payment - The first assessment session fee is due for payment within 7 days of completing the assessment and no further appointments will be arranged until this invoice is settled. Following this you will be sent an invoice on the last day of each month for all sessions that have taken place during that month. This invoice must be paid by the 14th of the following month. If it remains unpaid after this date then therapy sessions will be temporarily put on hold until the invoice is cleared. If your fees are to be paid by medical insurance or another third party then we will discuss our payment terms directly with them and agree a schedule that suits both parties.
Other Services - Fees for teaching and training, consultancy and clinical supervision and expert witness services will be based upon the resources and time required to undertake each activity with reference to any relevant fee schedules. These will be agreed with the individual or organisation prior to any work being started.
We ask you to sign a simple contract that sets out these terms and conditions at the start of your work with us and we will send this to you before our introductory meeting.
If you are unhappy with any aspect of our service then we hope that you will be able to raise this with us. You are welcome to speak with the psychologist who is not working directly with you if this would feel easier. If you are not happy with the outcome of either of these options, you can complain directly to the Health and Care Professions Council (HCPC) and there are instructions on their website about how to make a complaint. Please see www.hcpc-uk.org/complaints/